At City Cleaning Services, we are committed to providing exceptional service while maintaining the highest standards of professionalism, safety, and integrity. Below are our key policies that guide our operations.
Privacy Policy
We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
- We collect information that you provide to us directly, such as your name, address, email, and phone number when you contact us or request a quote.
- We use this information to provide our services, communicate with you, and improve our offerings.
- We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except where required by law.
- We implement a variety of security measures to maintain the safety of your personal information.
- You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.
Cancellation Policy
We understand that plans can change, and we strive to be as flexible as possible with our cancellation policy.
- For regular cleaning services, we require at least 24 hours' notice for cancellations to avoid a cancellation fee.
- For one-time or deep cleaning services, we require at least 48 hours' notice for cancellations.
- Cancellations made without sufficient notice may be subject to a fee equal to 50% of the scheduled service cost.
- In case of emergencies or unforeseen circumstances, please contact us as soon as possible to discuss your situation.
Service Guarantee
We stand behind the quality of our work and offer a service guarantee to ensure your satisfaction.
- If you are not completely satisfied with our cleaning service, please notify us within 24 hours of the service completion.
- We will return to re-clean any areas that did not meet your expectations at no additional charge.
- Our guarantee applies to the scope of work as agreed upon in your service agreement.
- Some limitations may apply, and we will discuss these with you when you book our services.
Health and Safety Policy
Your safety and the safety of our team are our top priorities. We adhere to strict health and safety guidelines.
- Our team is trained in proper cleaning techniques and the safe use of cleaning products and equipment.
- We use eco-friendly and non-toxic cleaning products that are safe for people, pets, and the environment.
- We follow all local health and safety regulations and guidelines.
- Our team is equipped with appropriate personal protective equipment (PPE) when necessary.
- We maintain a clean and safe working environment and regularly inspect our equipment for safety.
Payment Policy
We offer flexible payment options to make our services convenient for you.
- Payment is due at the time of service for one-time cleanings.
- For regular cleaning services, we offer monthly invoicing with payment due within 7 days of receipt.
- We accept various payment methods, including cash, bank transfers, and mobile money.
- Late payments may be subject to a late fee. We will notify you in advance if a late fee will be applied.
- All prices are quoted in Zimbabwean Dollars (ZWL) unless otherwise specified.
Environmental Policy
We are committed to minimizing our environmental impact and promoting sustainability.
- We use eco-friendly cleaning products that are biodegradable and non-toxic.
- We minimize waste by using concentrated cleaning products and reusable materials where possible.
- We properly dispose of waste according to local regulations and best practices.
- We continuously seek ways to reduce our carbon footprint, such as optimizing our routes to minimize fuel consumption.
- We educate our team and clients on sustainable practices and the benefits of eco-friendly cleaning.
